Support.
Stuck? Email support@288labs.com — we read everything. Common questions below.
How do I cancel my subscription?
Subscriptions are managed by Apple. Open the Settings app → tap your name → Subscriptions → DadHQ → Cancel. You keep access until the period ends.
How do I restore a purchase?
In DadHQ, open the paywall (Settings → Subscription) and tap Restore Purchases. Make sure you're signed in with the same Apple ID you purchased with.
How do I delete my data?
DadHQ stores your data on your phone. Go to Settings → Delete all data to erase everything instantly. For server-side data (anonymous feed signals), email privacy@288labs.com.
Why don't I see nearby activity suggestions?
Set your city in Settings → Your area, and add interests to your kid's profile. Suggestions refresh as new activities are curated for your area.
A suggested event was wrong or closed.
Tap 👎 on the suggestion — that removes it for you and helps us fix the feed. Always verify hours and dates with the venue before heading out.
Reminders aren't showing up.
Check iOS Settings → Notifications → DadHQ and make sure notifications are allowed. Reminders are scheduled on your device at 30 / 7 / 2 days before each event.
Privacy requests
Access, export, or deletion of server-side data: privacy@288labs.com. See the privacy policy.