Support.
Email support@288labs.com. We reply within 48 hours, Monday–Friday.
FAQ
How do I cancel my subscription?
Subscriptions are managed by Apple. Open the Settings app → tap your name → Subscriptions → Lunchbox Pro → Cancel. You keep access until the period ends.
How does the free trial work?
The 7-day free trial is available on the yearly plan for new subscribers. If you don't cancel before the trial ends, the yearly subscription begins automatically. The monthly plan has no trial.
How do I restore a purchase?
In Lunchbox, open Profile → tap your plan → Restore, or re-open the paywall and tap Restore Purchases. Make sure you're signed in with the same Apple ID you purchased with.
How do I delete my account and data?
In Lunchbox, go to Profile → Delete account. This permanently removes your account and all data. You can also email support@288labs.com with the subject "Delete Account" and we'll remove it within 30 days.
How do I export my data?
Email privacy@288labs.com and we'll send a copy of your data. We honor GDPR and CCPA requests globally.
Does Lunchbox handle allergies?
You can flag allergies in a child's profile and Lunchbox avoids matching ingredients in suggestions. Always double-check ingredients yourself — Lunchbox is a planning aid, not medical or allergy advice.
How do I report a bug?
Email support@288labs.com with your device model, iOS version, and what happened. Screenshots help.
What devices are supported?
iPhone running iOS 16.4 or later.
Still stuck?
Email support@288labs.com for support, or privacy@288labs.com for privacy and data requests.