Support.
Stuck? Email support+musclesmith@288labs.com — we read everything. Common questions below.
Is Musclesmith really free?
Yes. No subscription, no trial clock, no locked screens. We're building the best machine-first gym coach and want your feedback — Settings → Request a feature goes straight to us.
How do the suggested weights work?
The engine uses double progression: fill the top of your rep range and it moves you up one pin on that machine's stack; fall short and feel heavy, it eases off. Everything is computed from what you log — the first session on a machine is calibration, so adjust freely.
My machine isn't in the list.
Add it yourself: My gym → Add a machine → "Not in the list? Add it yourself" — name it whatever's printed on the plate and pick the muscles it works. It becomes a first-class machine with its own progression.
The machine I need is taken.
In the workout, tap "Machine taken? Swap" — the coach offers alternates for the same muscles from your gym. Or open the plan (list icon, top right) and jump to any other machine; any order works.
How do I move my log to a new phone?
Settings → Backup. Your log backs up automatically after every workout under a private backup code. On the new phone, enter that code under Restore. Photos stay on the old device — they never leave your phone.
How do I delete my data?
Everything lives on your phone — delete the app and it's gone. To also remove your workout backup from our servers, email privacy@288labs.com with your backup code (Settings → Backup).
Rest timer notifications aren't showing.
Check iOS Settings → Notifications → Musclesmith and allow notifications. The rest timer counts down in-app either way.
Privacy requests
Access, export, or deletion of server-side data: privacy@288labs.com. See the privacy policy.