Support.
Email support@288labs.com. We reply within 48 hours, Monday–Friday.
FAQ
How do I cancel my subscription?
Subscriptions are managed by Apple. Open the Settings app → tap your name → Subscriptions → Reflow → Cancel. You keep access until the period ends.
How do I restore a purchase?
In Reflow, go to Settings → Restore Purchases. Make sure you're signed in with the same Apple ID you purchased with.
How do I delete my account and data?
In Reflow, go to Settings → Delete account. This permanently removes your account and all data. You can also email support@288labs.com with the subject "Delete Account" and we'll remove it within 30 days.
How do I export my data?
Email privacy@288labs.com and we'll send a copy of your data. We honor GDPR and CCPA requests globally.
Where is my data stored?
Encrypted in transit and at rest via Supabase. See our Privacy Policy for the full list of sub-processors and regions.
The coach gave me bad advice. What should I do?
Reflow's AI coach can be wrong and is not professional medical, mental-health, legal, or financial advice. Use your judgment. Report bad responses to support@288labs.com.
How do I report a bug?
Email support@288labs.com with your device model, iOS version, and what happened. Screenshots help.
What devices are supported?
iPhone running iOS 16 or later.
How does voice capture work?
Hold the mic button to talk, release to send. Speech is transcribed on-device. Tap the mic in any text field to dictate.
Can I change the coach's tone?
Yes. Switch between coaching tones any time from the chat header or Settings.
Still stuck?
Email support@288labs.com for support, or privacy@288labs.com for privacy and data requests.